Bookings
Please note:
*Saturday appointments are available online only
*If you require disability access, unfortunately our office is only accessible by stairs, however we can offer online appointments instead
*We unfortunately do not accept referrals from DVA or WorkCover QLD
What does it cost?
Mind The Way Policies
Payment for appointments
We require credit card details for all bookings and payment will be debited at the time of your appointment. We use the practice management software Halaxy, where data is protected by bank grade security and stored safely here in Australia. These securely stored details will be used for any subsequent sessions, ensuring convenient payment.
Scheduling an appointment requires setting aside time especially for that client and as such, a fee will remain attached to that session whether the clients attends or not - read more about our cancellation policy below.
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What about my rebate? You can provide us with your bank account details (which will again be kept securely) and your rebate will be automatically paid into your account by the external funding body ie. Medicare or NDIS.
Changing or cancelling appointments
We require a minimum of two full business days’ notice for the rescheduling or cancelling of any appointments.
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You can contact us to arrange a telehealth video or telephone call if you find yourself in a situation where you’re unable to attend in person. However, if for any reason an appointment is rescheduled or cancelled less than two full business days prior, then 50% of the session fee will be charged. If you do not show for your appointment, the full fee will be charged.
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We ask for a minimum two full business days for the following reasons:
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Ensures availability for others: this helps manage the schedule efficiently, ensuring that appointment slots can be offered to other clients who may be in need of timely support.
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Encourages commitment: clients are encouraged to commit to their scheduled sessions, which can contribute to more consistent progress and therapeutic outcomes.
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Respects the therapist's time: it acknowledges and respects the therapist's time and preparation for each session, helping maintain a sustainable practice and ensuring that the therapist can continue to provide high-quality care to all clients.
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There will be no charge if your appointment is rescheduled or cancelled with more than two full business days notice.
Please note that the two full business days’ does not include weekends or public holidays.
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You can read more in our full Cancellation Policy and Privacy Policy.